F-Route Clothing Refund Policy
At F-Route Clothing, your satisfaction is our top priority. We believe in transparent and customer-friendly policies that make shopping with us hassle-free. That's why we've designed our Refund Policy to give you peace of mind when making a purchase from frouteclothing.com.
We offer a generous 7-day return window starting from the day you receive your order. Within this period, you can request a return for eligible items and receive a store credit to shop again with us. This policy applies to domestic orders placed through our website, ensuring you can try items at home and return them if they don't meet your expectations. Our goal is to make returns simple, straightforward, and supportive of your shopping journey.
Eligibility Criteria for Returns
- Unused and Unworn: The item must be in pristine condition, with no signs of wear, stains, odors, or use.
- Original Packaging: Return the item in its original packaging, including any protective wraps, boxes, or bags it arrived in.
- All Original Tags Intact: Keep all brand tags, care labels, and price tags securely attached.
Important Notes on Exclusions
- International Orders: Returns are not applicable for orders shipped outside India.
- Customized Products: Personalized or custom-made items are final sale and not eligible for returns or exchanges.
- Sale or Clearance Items: Heavily discounted products may have additional restrictions.
How Returns Are Processed: Store Credit Details
- Validity Period: Credit notes are valid for 1 month from approval.
- One-Time Redemption: Credit notes can be redeemed only once and cannot be split.
- Deduction for Shipping: A flat fee of ₹250 will be deducted from the credit note value.
Step-by-Step Guide to Initiate a Return
- Contact Support Team: Within 7 days of delivery, email support@f-route.in with order number and reason.
- Receive Instructions: We'll reply with a return authorization (RA) number, prepaid shipping label, and packaging guidelines.
- Ship It Back: Pack the item securely, attach the RA label, and ship via trackable courier.
- Inspection & Approval: Once received (5-7 business days), we'll inspect and notify you.
- Get Your Credit Note: Approved returns will receive a unique credit note code via email.
Timeline Overview
| Step | Estimated Time |
|---|---|
| Request Return | Within 7 days of delivery |
| Support Response | 24-48 hours |
| Item Receipt | 5-7 business days |
| Inspection & Credit Issuance | 2-3 business days |
| Credit Validity | 1 month from approval |
Frequently Asked Questions (FAQs)
- What if my order is delayed or damaged on arrival? Contact support@frouteclothing.com immediately.
- Can I exchange for a different size/color? Exchanges aren't directly supported, but you can return for credit and repurchase.
- What if I don't have the original packaging? Approval may still happen if item meets other criteria.
- Is the ₹250 fee refundable? No, it's a standard charge to cover logistics.
- Multiple items in one order? Return them together in one shipment to minimize fees.
- For any other queries, reach out anytime at contact@frouteclothing.com.
Why Choose F-Route's Policy?
Shopping with us means confidence—our policy reflects our commitment to quality craftsmanship and customer care. By using store credits, we reduce waste and keep prices low for premium fabrics and designs. We're always evolving based on your feedback, so if you have suggestions, let us know!